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Learning Commons COVID Policy

COVID HCOS Learning Commons Policy 

During this difficult COVID-19 time period, we want to ensure that HCOS patrons are receiving the resources needed while ensuring patron and staff safety. 

We are thankful that we are in a position to be able to school from home and provide a unique digital and physical learning commons, with many digital resources at your fingertips using OverDrive and SORA, or our subscriptions. 

Accessibility to the Physical Commons Resources Guidelines:

  • The physical Learning Commons in Kelowna is open Monday – Friday from 10:00 am to 3:00 pm for drop off and pick up of items. We are now located in the HCS high school building at 907 Badke Rd, Kelowna, BC, V1X 5Z5.  
  • Please confirm by calling (250-862-2377, ext 312) or emailing (Justine at learningcommons@heritagechristian.ca or Kelly at shipping@onlineschool.ca) ahead of time to let us know you are coming. 
  • Please make sure you bring your own bag/box for your books if browsing. Please note that all materials, books, and other items are cleaned and updated according to the BC Ministry health guidelines for library items.  
  • If you are feeling sick, have a sick family member, or are experiencing flu-like symptoms, you will not be permitted into the Learning Commons. If you have traveled outside of Canada, please self isolate for a minimum of 14 days before visiting the Learning Commons. If you are concerned that you may have come into contact with COVID, please call or text HealthLink BC's dedicated COVID-19 line (1.888.COVID19).
  • When you arrive, follow the sign down the driveway behind the school building all the way to the far end until you come to the main entry door with a Learning Commons sign on it. Please ring the doorbell!  
  • Please use hand sanitizer when entering and exiting the Learning Commons.
  • Physical distancing is required at all times (Two meters or more) when inside the Learning Commons.
  • Parents or caregivers with children are asked to remain with children at all times.
  • Personal protective equipment is highly recommended (mask or face shield).  

What can patrons do to minimize the risk of spreading the virus when receiving/sending shipments?

  1. When you receive a package from a courier:
    • Use gloves to receive and open the package or wash your hands after opening.
    • Remove the items and save the shipping materials in a safe place out of reach of little hands, so you can ship materials back using the same packaging.
    • The items in the packages should be safe to handle as they would have come safely cleaned by the learning commons team.
  2. When using the materials, remember to wash your hands often. When you are ready to return items, please clean any plastic pieces with a Lysol disinfectant wipe.
  3. When you need to return items via Courier, package items in the saved packaging, and contact shipping@onlineschool.ca for pickup.
  4. If you use Canada Post, package items before you leave for the Post office. Keep social distancing in mind while in a line-up. If the Post office is closed or you are not able to take items in, we will extend your dates.  Overdue fees will not be charged if this happens, but please email us at your earliest convenience.
  5. If you use Depot drops, package items before you leave for the depot. Keep social distancing in mind while in a lineup. If the depot is closed or you are not able to take items in, we will extend your dates. Overdue fees will not be charged.  Please email us at your earliest convenience.


Should you have any questions or concerns please reach out to Pippa Davies, HCOS Learning Commons Director, at 604-908-0826 or at pdavies@onlineschool.ca.

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