Emergency Response Protocol

While developing a culture of Healthy Risk Management, should an incident occur, refer to the following response procedures to assess and respond accordingly to the nature of the situation. Please keep in regular communication with your LG Admin, particularly in the event of an emergency.

Sample Threat Assessment Protocol (SD35) flowchart page 12

Violent Risk Assessment (VTRA)

  • Assess situation
    • Imminent Threat
    • Not an Imminent Threat

Weapon or serious/ plausible threat? If yes, this is an imminent threat.

Threats, threat related, or worrisome behaviour indicating potential harm to self or others (speech, action, assignments, etc)? Depending on the level of severity, if not an imminent threat please discuss with your LG RA to help assess and determine next steps.

Scenario regarding an individual or on-site location:

  1. Immediately contact your Administrator who will then follow-up as needed. 
    1. This would include suicidal behaviour or self harm, violent threat toward student, staff or school, sexual assault, pornography.
    2. Threats can take the form of written assignments, art, spoken words, text messages, photos, or online social media postings.
  2. If a cell phone with a threat is confiscated, remove the SIM card, or immediately turn the phone to airplane mode. 
  3. Turn the phone into an administrator. Do not take screenshots or forward photos which could be considered pornographic material.
  4. Reminder to also complete an Incident Report and follow direction from Director.

VTRA - Imminent Threat Protocol

If immediate and/or imminent verbal threat and/or suspected danger to self or others:

  1. Call 911
  2. Adhere to the Lockdown procedures (Code Red) as outlined below
  3. Call Academic Head of School as soon as possible to alert them of the scenario
    HoS phone numbers:
    1. Sara Kraushar: 1-778-554-5515
    2. Craig Kwiatkowski: 1-250-859-2202
  4. LG phone numbers
    1. LG Director Christine Loewen: 250-571-2594
    2. LG RA phone number: __________________
  5.  Ensure all physically present are safe and calm
  6. Adhere to Police and HoS direction
  7. Return to class or dismiss students to parent/ guardian when all clear
  8. Complete an Incident Report and follow direction from Director.
  9. Send draft parent email notification to HoS and Director of LG for review/ approval
  10. Send parent email notification
  11. Follow-up as per Student at Risk Team: HoS, LG Director, Coordinator or Adult in Charge, Individualized/SE teacher, support person if applicable, etc
    applicable, etc.
  12. Continue developing culture of Healthy Risk Management


  • Do not speak to the media
  • Freeze all outgoing messaging
  • Put all cell phones to “silent mode”
  • Await further direction
  • Director or LG/ Heads of School to review follow up email to parents prior to sending and determine next steps.

Stranger on the Premises

Teacher or Supervising Adult:

  1. Do not compromise your own safety or the safety of students.
  2. Assess the situation as you approach, keeping your distance.

If the stranger’s behaviour is NOT threatening:

  1. Ask if they need assistance.
  2. Direct the stranger to the appropriate supervisor, monitor or escort them accordingly.
  3. Notify the Coordinator or Adult in Charge immediately: Report the stranger’s location and description.

If the stranger’s behaviour appears THREATENING but has not escalated to violence:

  1. Notify the Coordinator or Adult in Charge immediately
    1. Report the stranger’s location and description.
    2. Call 911 at your discretion.
  2. Keep a safe distance.
  3. Follow instructions from the appropriate supervisor.
  4. Adhere to the Not an Imminent Threat Protocol.

If you see a violent/armed and dangerous stranger within the premises:

  1. Initiate a Full Lockdown (Code Red) and adhere to the lockdown procedures.
  2. Notify others immediately by whatever means available to you.
  3. Follow instructions from the local Authorities and Coordinator or Adult in Charge.
  4. Call 911 at your discretion, if it is safe to do so.
  5. Adhere to the Imminent Threat Protocol.

Not an Imminent Threat

If threat exists nearby, within the vicinity or community:

  1. Contact your local police liaison for further information/ advisement, information located on CC, Coop and extended LC locations grid spreadsheet . Refer to the appropriate column for specific contact numbers for your location.
        a) school liaison Name _______________ Ph# _____________
        b) local non-emergency as secondary Ph# ________________
  2. Adhere to the Hold and Secure procedures outlined below or continue as directed.

Lockdown Types 

  1. Shelter-in-Place – Usually an external health hazard where building evacuations are not recommended.
  2. Internal Threat – This threat exists when the danger is inside of the school or campus. The goal of this procedure should be to keep everyone safe until the threat is completely removed.
  3. External Threat – This type of threat occurs outside of the school building or campus. The goal of this lockdown is to prevent the threat from entering the school or campus.
  4. Full Lockdown – This scenario involves a serious threat that requires immediate action.

Lockdown Procedures

Full Lockdown and Hold and Secure signals may vary according to location, all instructors and students should be aware of what the signal is and respond accordingly. 


  • Do not speak to the media
  • Freeze all outgoing messaging
  • Put all cell phones to “silent mode”
  • Await further direction from authorities involved
  • Director or LG and Heads of School to review follow up email to parents prior to distribution and determine next steps.

Student Protocol:

  • Alert a faculty member or staff if you know that someone is simply pulling a prank.
  • Remain quiet, still, calm and alert.
  • Follow all instructions.
  • Only use cellular devices if it is an emergency (911), or if instructed to do so.
Full Lockdown (Code Red)

Definition: Used if an immediate, local physical threat to staff and students
Examples: Intruder in the building, active shooter, hostage situation, or riots. 

 Coordinator or Adult in Charge calls 911. Teachers must immediately:

  1. Assemble all students in the vicinity into the closest secure location i.e. classroom, storage room, nearby shelter or building if out-of-doors. 
  2. Close and lock doors and windows, close blinds and turn off the lights. Do not open doors; do not exit rooms or make washroom trips until directed to by Coordinator, Adult in Charge or local authority. 
  3. Coordinator or Adult in Charge ensures all exterior doors are locked.
  4. Students need to go to corners of the room away from visible sight and shooting lines (unseen from windows or doors). If a windowless storage room or shelter is available, go in there. For those in the gym, go into the equipment storage room. 
  5. Stay silent and out of view; no seatwork can be done.
  6. Adult takes attendance. Call the Coordinator or Adult in Charge, or share information via method available such as text, zoom or WhatsApp group. 
  7. Coordinator or Adult in Charge to update pertinent information to adults on-site. 
  8. Coordinator or Adult in Charge should be in a secure location.
  9. Coordinator or Adult in Charge signals and announces ‘Code Green - all clear” three times when threat has been resolved (authorized only by an identified Police Officer). 
  10. Complete VTRA-Imminent Threat Protocol steps as per above.
Hold and Secure (Code Yellow)  

Definition: Used if there is a security or safety concern in the neighbourhood.
Examples: Police Incident in the area or wild animal in the vicinity.

  1. Announce “This is a Code Yellow Lockdown” and repeat 3 times.
  2. All students stay or go into their classroom.
  3. Regular classroom activity continues
  4. Coordinator or Adult in Charge ensures all exterior doors are locked.
  5. Supervision at all entrances may be heightened
  6. Classroom teachers close windows and blinds, lock the door, take and submit attendance, also recording any additional persons in the room.
  7. Students can do quiet seatwork, ensuring that all announcements can be heard. Do not open doors (no bathroom/water fountain breaks).
  8. Do not leave the building until directed by administrators or police.
  9. Students are escorted to parent for pickup at days’ end if area threat still present
  10. Announce ‘Code Green - all clear” three times when threat has been resolved.
  11. Complete VTRA-Imminent Threat Protocol steps as per above.
Hold and Secure (code yellow)
  1. Keep your teachers informed of the developments to help keep everyone calm.
  2. During and/ or Following, contact your LG RA and/ or Director of Learning Groups to discuss and determine course of action.
  3. At the end of the day, escort students to respective parent/ guardian.
  4. Together Admin, with Heads of School, will determine next steps 
    1.  initiation of Student at Risk Team
    2.  further investigation with other authoritative bodies if warranted
    3.  follow-up and debriefing if and when safe to resume classes
    4.  email communication to parents and students and re-entry considerations for all involved.
  5. Follow-up email to parents will be drafted in conjunction with LG RA and approved by HoS prior to distribution to families.
  6. Continue developing culture of Healthy Risk Management.
Drop/ Cover/ Hold-on

Definition: Used in the event of any event that shakes the building.
Examples: an earthquake, an explosion

If indoors and table/desks are available:

  1. Drop to the ground
    1. Take Cover underneath a desk or table. Stay away from windows, light fixtures, and suspended objects. Face away from the windows.
    2. Hold-on to something, such as the legs of the table you are under and stay there until the shaking stops.
  2. When the shaking stops, count for 60 seconds. Wait for directed response; Shelter-in-Place (when external hazards makes leaving the building not advisable) or Evacuation.
  3. If evacuated, report attendance to site administrator. Remain outside and await further instruction. DO NOT re-enter the building.
  4. Coordinator or Adult in Charge will determine next steps.

Other Situations that may be Encountered

De-Escalation Procedures
  1. Work in pairs, whenever possible.
  2. Assess the situation as you approach.
  3. Ensure you have a clear exit.
  4. Model calm and confidence. Don’t demand it from the angry or hostile individual.
  5. Identify your name and/or position.
  6. Watch the periphery of the area (for weapons, other perpetrators, help arriving, etc.)
  7. Keep your hands free.
  8. Listen, listen, listen -  let them talk.
  9. Let them ‘save face’.
  10. Maintain casual eye contact.
  11. Keep a barrier between you and the individual when possible.
  12. Let them leave.
  13. Document the incident and report to the Coordinator or Adult in Charge.
First Aid

Level A - Minor Injury

  1. Minor injuries such as a scrape, minor cut, bruising, etc. may be treated by any Adults in Charge. Supplies (band aid, ice pack) are available on location as arranged.
  2. Mention to Coordinator and Adult in Charge.
  3. Inform parent and follow- up with family as needed.

Level B- Major Injury
Examples: suspected concussion, sustained bleeding, suspected fracture/ broken bone

  1. Inform Coordinator or Adult in Charge
  2. Refer to qualified adult participants or personnel to assess the situation as needed.
  3. Coordinator or Adult in Charge to complete an Accident Report including witness or attendant accounts
  4. Inform parent and follow- up with family as necessary.

Level C- Medical Emergency
Examples: Seizure, unconscious/unresponsive, anaphylactic response

  1. Adhere to procedures for a Medical Emergency
Medical Emergency

Teacher or Supervising Adult

  1. Call 911 if student is unresponsive
  2. Attend to Student care as needed
  3. Inform First Aid Attendant or Coordinator or Adult in Charge
  4. Await and direct Emergency Medical attendants to the location
  5. Follow directions of care First Aid attendant to emergency location.
  6. Issue appropriate emergency procedures to ensure that students are not unnecessarily exposed to trauma (eg. clear room/area).
  7. Remain calm and reassure students that all possible actions are being taken to care for the injured or ill person and to protect others.
  8. Rejoin your students as soon as possible.
  9. Account for all students and remain with them.

In the case of a Medical Emergency Coordinator or Adult in Charge to:

  1. Ensure students have adult supervision.
  2. Secure area for follow-up investigation if needed.
  3. Complete an Accident Report
  4. Inform parent and follow- up with family as necessary.

School Administration will follow up as needed

Exposure to Blood or Bodily Fluid

What is exposure?
An exposure is an accident which results in a break of the skin or exposes the mucous membranes of the eyes, inside the nose, or inside the mouth, to blood or infectious bodily fluids.

What fluids are potentially infectious?
All bodily fluids are potentially infectious, particularly blood, semen, fluids issuing from a wound, body cavity or infectious site, and any body fluid visibly contaminated with blood.

What to do when an exposure occurs

The following incidents are potentially harmful:

  1. Skin is punctured with a contaminated sharp object.
  2. The mucous membrane is splashed with blood and certain body fluids.
  3. Non-intact skin is splashed with blood and certain body fluids.

If any of the above exposure incidents occur, follow these steps:

  1. Get first aid immediately:
    1. If the mucous membrane of eyes, nose, mouth are affected, flush with lots of clean water at a sink or eyewash station.
    2. If there is a sharps injury allow the wound to bleed freely. Then wash the area thoroughly with
      non-abrasive and water.
    3. If an area of non-intact skin is affected, wash the area with non-abrasive soap and water.
  2. Report the incident as soon as possible to your supervisor and first aid person.
  3. Seek medical attention immediately- preferably within two hours at the closest hospital ER or healthcare
  4. Please do not touch! Contact the appropriate facility or venue personnel for proper clean-up.
Overdose- Opioid

Call 911 if you suspect an overdose, the sooner you call the better the chance of recovery. While you are waiting for first responders to arrive, follow SAVE ME protocol.

S - Stimulate. Check if person is responsive, can you wake them up?
A - Airway. Make sure there is nothing in the mouth blocking the airway or stopping them from breathing.
V - Ventilate. Help them breathe. Pinch nose, cover mouth with mask and breath every 5 seconds.
E -  Evaluate. Do you see any improvement?

M - Muscular injection. Inject one dose (1cc) of naloxone (if available) into a muscle.
E - Evaluate and support. Is the person breathing? If they are not awake in 5 minutes, give one more 1cc dose naloxone.

If you need to leave the person alone for any reason, place them into the recovery position before you leave to keep the airway clear and prevent choking.

  • Turn onto the side.
  • Place patient’s hand under the head to support the head.
  • Place top leg slightly in front of the leg touching the ground, and place the knee to the ground to prevent the body from rolling onto the stomach.
Field or Bus Trip Emergency i.e. Learning Camp or LG Activity
  1. LG proposal and approvals as per LG Event Planning Steps
    1. Include inherent risks and complete waiver forms as appropriate
    2. As indicated in the event planning steps, ensure access to
      1. Student medical and safety forms
      2. Student SSS forms
      3. Legal Alert information
      4. Emergency contact information for each child
      5. Photo waiver information
    3. Adhere to the related School and LG Policies and Procedures
    4. Adhere to the Emergency Protocols and Procedures
  2. Coordinator or Adult in Charge to ensure a First Aid kit is either available on-site, or brought along with.
  3. Parent accompaniment recommended for full student experience and extension of learning at home.
  4. Parents are responsible for the care and supervision of their child(ren) at all times where indicated i.e. not a drop off event.

Families are expected to arrange their own transportation to and from field trip activities. In the rare event that an accident or emergency occurs while transporting students: 

  1. Account for all students.
  2. Release students only to parents, guardians or authorized representative. Record name to whom students were released.
  3. At the scene, do not discuss the accident with any onlookers. Never speculate about what happened. Never accept or place blame.

In all of the above scenarios, it is important to complete an accident or incident report should the need arise.