Shipping Procedures

Change of Address 

If you plan to move or have moved, please update your address in Encom and email Kelly Wiebe at kelly.wiebe@onlineschool.ca with the new address so information can be updated.

If you do not update the Learning Commons with a change of address and a shipment is sent to the wrong address, you will be charged for shipping fees and any lost items.

Shipping Outside of Canada

The Learning Commons does not ship physical items outside of Canada due to shipping costs, limitations of loan periods, and higher risk of damaged and lost items. Families who are travelling can access our online resources.

Receiving Packages

Returning Items

If you live outside the courier service area, we will ship by Canada Post and provide prepaid shipping labels for returns.

Arrange a courier pick up or prepaid return by connecting with Kelly Wiebe: 778-721-8309  kelly.wiebe@onlineschool.ca or Jen  jennifer.mcnamara@onlineschool.ca

Please follow all instructions included in your shipment.  Every shipment is different. Proper packaging will reduce damage to books and other items.

Returning Multiple Boxes/Packages

Local Patrons 

Patrons living in Kelowna, Lake Country, and West Kelowna need to pick up their items from the Learning Commons. Since no shipping time is involved, please get in touch with Library Administrator Shandra Wiebe (swiebe@onlineschool.ca) to have items booked for a shorter period. 

Learning Commons Hours and Location



Revision #16
Created 18 June 2024 19:16:53 by Karen Roeck
Updated 18 November 2024 19:03:34 by Shandra Wiebe