# Getting Started The Search Portal is the place to access Learning Commons resources such as physical books and kits, eBooks, audiobooks, databases, curricula, hands-on resources, supplemental packs, and inclusive education support materials. Physical resources are shipped directly to your home if you live outside the Kelowna area (e.g., Lake Country to West Kelowna). #### What is Available to Me?
HCOS Enrolled and Flex HCOS Registered
Books, eBooks, audiobooks ✅ ✅
Digital Unit Study Kits ✅ ✅
Inclusive Education General Collection books ✅ ✅
Curriculum ✅ ✅
Grades 10-12 Extended Loan General Collection Textbooks ✅ ✅
Robots ✅ ❌
ADST/Steam Resources\* ✅ ❌
Supplemental Packs ✅ ❌
Inclusive Education Support Material ✅ ❌
Individualized Course Extended Loan Textbooks ✅ ❌
Susan Barton Material ✅ ❌
Microscopes ✅ ❌
Physical Unit Study Kits ✅ ❌
\*ADST/Steam resources include hands-on items such as Keva planks, K’nex, Lego, Coding kits, Snap Circuits and Cubelets. #### How to Log In ##### Parents Parents use their Encom username and password to access the [Search Portal](https://hcs.insigniails.com/LibrarySAML/Home), Sora, and Subscription passwords. To book physical books and curriculum for a student, log in to the Search Portal under your parent account, not the student account. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXf5wg1DnxL2rTWFhhwWH419LXIjHapMIidZLVkO1Rlr2Slxqo56R6F_8z29QhbiASP_BcFFdStVumTe-AsV88AAuSwJgElbGlUNi9FuIKYybV1tYRyqo4AzatgzIRq8hOwFFWZ2I6d__nhN5bYr7cWBaiJY?key=hpQTunIr4MMxz5VVJIAhjg) If you do not know your Encom password, you can reset it [here](https://encom.onlineschool.ca/public/forgotten-password). If you don’t remember your username, it is usually FirstnameLastname.

Changing your password in Encom will also change your password for the Learning Commons Search Portal, so please keep track of your login information. It takes up to 24 hours for the credentials to update.

##### Students Students use their Encom username and password to access Sora eBooks and Subscription passwords. They cannot book physical items from the [Search Portal](https://hcs.insigniails.com/LibrarySAML/Home), but they can view them. Bookings must be made on the parent account. If you do not know your Encom password, you can reset it [here](https://encom.onlineschool.ca/public/forgotten-password). ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXeUeZWrbzuhxxAw-_ANiU-R_bDjUvz-uiSBlh8U4osHr1WaVwWX9EBpgQJQGDy9OsKNH_xEEyEQbzblwDCtabkEqH749o-leK51E60eD8dzRLrP8QVBgj2dutOf_Vq4W4uA97vrVkqem0niVsdpG2C6Qt4?key=hpQTunIr4MMxz5VVJIAhjg) #### Loan Periods & Shipping The default loan period for most items is **10 weeks**, which does not include shipping time. Grade 10-12 extended loan textbooks have a loan period of eight months with an option to renew for one month. Items can be booked up to a year in advance (September to June). Overlapping bookings are not allowed if they exceed 40 items within the 10-week loan period. Back-to-back bookings of the same items are not allowed. Items can be renewed twice for four weeks each time, provided the items have not been booked by someone else.
Enrolled Families Enrolled families receive **eight** free shipments (four round trips) per school year (August 1 to June 18). There is a maximum of 40 items per shipment, including the following limits:
Item Circ TypeLoan LimitLoan Period
Book Club210 Week(s)
CD/DVD/CD-Rom810 Week(s)
Curriculum4010 Week(s)
Kits610 Week(s)
MakerEd Family410 Week(s)
Mini Kits210 Week(s)
NonFiction/Fiction4010 Week(s)
Reader Pen C Pen28 Month(s)
S-KIT1010 Week(s)
Inclusive Education1010 Week(s)
Inclusive Ed Packs1010 Week(s)
Susan Barton48 Month(s)
Textbooks68 Month(s)
Thumb Drive110 Week(s)
Registered Families Registered families receive **four** free shipments (two round trips) per school year (August 1 to June 18).There is a maximum of 40 items per shipment. That includes a limit of 8 Audiovisual resources (CDs, CD-Roms, DVDs), and a limit of 6 textbooks.
Make the most of your free shipments! Due to the cost of shipping, we can't send just one novel or small book. We can ship one textbook or larger item, but it's best to order more than one item.

Please contact Kelly Wiebe with any shipping questions: [kelly.wiebe@onlineschool.ca](mailto:shipping@onlineschool.ca)

#### Fines Fines are charged for lost or damaged items. The fine can be paid with student funding or invoiced via Paypal. Avoid fines by: - Keeping kit items together in one area. Ensure the kit bag is not damaged or forgotten when preparing the return shipment - Check all kits for books and items as soon as you receive them. Contact us if anything is missing or damaged. - Prepare packages properly for shipping. Poorly packaged items result in damage!

Items borrowed from HCOS should not be shared with other families not registered or enrolled with HCOS. These materials are specifically for HCOS families. You are responsible for replacement costs of all items signed out under your account, regardless of how they are lost or damaged, except for courier issues.